Warranty, Return, and Refund Warranty

Kenix Stores offers a simple, hassle-free warranty process. Please check below for specific warranty durations, as they vary by product model. This limited manufacturer’s warranty does not affect any statutory rights you may have under applicable law.

ITEM WARANTEE PERIOD
Power banks — 1 year
Smart watches — 6 months
Ear buds — 6 months
Chargers — 1 year
Cables — 6 months
Headphones — 1 year

Note: for reference only. Warranty periods differ according to the model.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Kenix Stores or Kenix Stores authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).

Quality-related warranty claims on purchases made through Kenix’s authorized distributors and retailers are handled by Kenix Stores

For quality-related warranty claims, items will be replaced with a factory-refurbished model of equal value when available; otherwise, a new item will be sent. In situations where a replacement is not an available or preferred option, Kenix Stores will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe as the original defective item. Warranties on products are void after having been fully refunded.

PROCESS:
• Buyer must provide sufficient proof of purchase
• Kenix must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection
• For defective items that Kenix needs to have returned, warranties on those replacements are voided if the wrong item is returned to New Age or if the defective item is not returned.

Valid proof of purchase:

•Order number from online purchases made through Kenix or Kenix authorized dealers
• Sales invoice
• Dated sales receipt from an authorized
Kenix dealer that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of the address the item was originally shipped to).

Warranty claims for product defects expire 30 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or the 30-day warranty claim request period, whichever is longer.

Delivery cost must be covered by the buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but found by Kenix quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized
returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non-quality-related issues
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly, and current).

We do not refund for products; we will bear the responsibility to change the product in cases where it’s damaged or punctured during delivery, and this will be confirmed by the delivery company for validation. When returning and shipping back, the customer will bear the responsibility for shipping fees.

In cases where the report of a damaged product exceeds 24 hours after product delivery is confirmed, we will not change or refund for such product of delay.