No Refund Policy
Thank you for shopping with us. We value your satisfaction and are committed to providing quality gadgets and electronics. Please read our No Refund Policy carefully before making a
purchase.
No Refunds
All sales are final. We do not offer refunds for any products purchased through either our Instagram page, what’sApp, website or any other means with which order was placed
Replacement for Faulty Items
We only replace items if they are defective or damaged upon delivery and also within our warranty period. If you receive a faulty product, you must notify us within [48 hours of receipt] of receiving the item by contacting our customer support at [via mail info@kenixstores.com /phone number: 09036919520] with the following information:
- Order number
- Description of the issue
- Clear photos or video showing the defect or damage
If the claim is approved, we will send a replacement product at no additional cost. Please note that:
- The faulty item may need to be returned before a replacement is issued.
- We do not accept replacement requests for damage caused by misuse, unauthorized repairs, or normal wear and tear.
- You are to take care of refund logistics while we take care of replacement logistics
Thank you for choosing us